Cancellation & Refund Policy
Floral Studio by Raimonda – Surrey & South West London
Our Cancellation & Refund Policy reflects the bespoke and seasonal nature of our services. Fresh flowers and botanical materials are often sourced specifically for individual orders, subscriptions and events.
All prices and payments are in GBP (£). Nothing in this policy affects your statutory consumer rights.
Bespoke Orders & Table Styling
The following terms apply to Table Styling, Custom Requests and Christmas Collection bookings.
Deposits and Balance Payments
A £150 deposit is required to secure your booking date and will be deducted from your final balance. Your booking is confirmed once the deposit has been received. The deposit forms part of the payments already made and, in the event of cancellation, will be treated in accordance with the cancellation terms below.
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The remaining balance is due 7 days before the agreed event or delivery date, unless otherwise agreed in writing.
Cancellations & Changes
If you cancel your booking, we reserve the right to retain from payments already made an amount reasonably reflecting costs and losses incurred as a result of the cancellation, including flowers or materials specifically ordered for your event and other non-recoverable costs.
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Where possible, we will take reasonable steps to reduce those losses, including by reallocating flowers or materials.
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Requests to change your event date are subject to availability. Any additional costs arising from a change of date will be confirmed with you before proceeding.
Monthly Flower Subscriptions
Payments
Subscription payments are taken monthly in advance and cover four weekly deliveries of your selected arrangements and quantities during that subscription period. Your subscription will continue to renew monthly until cancelled.
Pausing or Cancelling
You may cancel your subscription at any time before your next monthly renewal. Cancellation will prevent the next monthly payment from being taken but will not affect deliveries already paid for within your current subscription period.
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If you wish to pause or reschedule an upcoming delivery, please contact us as early as possible. Changes are subject to flower ordering, preparation and delivery schedules and cannot always be guaranteed once flowers have been ordered.
Fresh Flowers, Refunds & Quality
Fresh flowers are natural and perishable products. Their appearance and lifespan will vary according to variety, season, environment and how they are cared for after delivery.
Because flowers are perishable and are sourced and prepared specifically for your order, we are generally unable to offer refunds simply because you change your mind once the flowers have been ordered or prepared.
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If there is a problem with the quality or condition of your flowers on delivery, please contact us as soon as reasonably possible, preferably within 24 hours, and provide photographs so that we can assess the issue. Where appropriate, we will offer a suitable remedy, which may include a replacement, partial refund or refund.
Once flowers have been delivered in satisfactory condition, we cannot guarantee their lifespan where deterioration results from environmental conditions or failure to follow the care guidance provided.
This does not affect your statutory rights.
Flower PartiesÂ
Payments
Flower Parties are paid in full at the time of booking. Your booking date is confirmed once payment has been received.
Cancellations
If you cancel more than 4 weeks before the booked date, you may request either a transfer to another available date or a refund of 50% of the amount paid.
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If you cancel within 4 weeks of the booked date, you may not be entitled to a refund where costs have already been reasonably incurred in connection with your booking. Any refund offered will take into account flowers, materials and other non-recoverable costs already committed or incurred.
Rescheduling / Transferring Your Place
Requests to move your booking to another date or transfer a place to another person must be made as early as possible and are subject to availability. Any additional costs resulting from the change will be confirmed before the booking is amended.
Cancellation by Floral Studio by Raimonda
In the unlikely event that we are unable to fulfil a confirmed order, delivery or booking, we will contact you as soon as reasonably possible. Where appropriate, we will offer an alternative delivery or event date, a suitable substitution of equivalent value, or a refund for any goods or services we are unable to provide.
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Where circumstances are beyond our reasonable control, we will take reasonable steps to minimise any disruption. Floral Studio by Raimonda will always make reasonable efforts to resolve the matter promptly and fairly. Nothing in this clause affects your statutory consumer rights.