Terms & Conditions

Floral Studio by Raimonda is an independent floral studio serving Surrey and South West London. These Terms & Conditions apply to all online orders, subscriptions, styling services and in-home workshops. By using the website or booking, the client agrees to these terms.

Online Orders & Pricing

All prices are shown in GBP (£). Payments are processed securely through the payment methods available at checkout.

Monthly Flower Subscriptions and Flower Parties are paid in full at the time of booking. Table Styling, Custom Requests and Christmas Collection bookings require a £150 deposit to secure the booking, with any remaining balance due 7 days before the agreed delivery or event date, unless otherwise agreed in writing.

Any additional costs, including applicable delivery or access charges, will be confirmed before the order is finalised. Once a booking and price have been confirmed, we will not change the agreed price unless the client subsequently requests changes to the scope of the order.

Cancellations and refunds are subject to our Cancellation & Refund Policy.

Monthly Subscriptions

Our Monthly Flower Subscription is billed monthly in advance and includes four weekly deliveries of your selected arrangements and quantities. Your first delivery will take place approximately one week after your subscription is placed, on your selected delivery day. Subsequent deliveries will then take place weekly on the same selected day. Our arrangements are supplied using a vase-exchange service. At each delivery, we will collect the vase supplied with the previous arrangement and replace it with a freshly styled arrangement. Clients are responsible for keeping the vase safe and making it available for collection. All Monthly Flower Subscriptions are subject to a minimum three-month commitment from the date the subscription begins. During this initial three-month period, the subscription cannot be cancelled and all scheduled monthly payments remain due. Following completion of the minimum three-month commitment, the subscription will continue on a monthly rolling basis until cancelled. One month’s written notice is required to cancel, and any payments and deliveries falling within the notice period will remain due. One colour palette applies to each subscription at any one time. You may change your selected colour palette for a future subscription month by providing at least one month’s notice, subject to seasonal flower availability. If you need to change or pause an upcoming delivery, please contact us as early as possible. Changes are subject to flower ordering, preparation and delivery schedules.

Service Guidelines

To help us provide your service safely and smoothly, please ensure all booking information is accurate and that safe, clear access and an appropriate workspace are available for any in-home styling or Flower Party.
Please be ready for our scheduled arrival and treat any studio equipment, vases, containers or tools provided with appropriate care. Any safety guidance relating to flowers, botanical materials or equipment should be followed, and children and pets should be appropriately supervised while we are working in your home.
We reserve the right to refuse or discontinue a service where it would be unsafe to proceed or where a member of our team is subjected to abusive, threatening or seriously disrespectful behaviour.

Flower Availability & Substitutions

As we work with fresh, seasonal flowers, specific varieties, colours and botanical materials are subject to availability and cannot always be guaranteed.
Where a particular flower or material is unavailable, we may substitute it with an alternative of similar quality and value. Every effort will be made to preserve the agreed colour palette, style and overall character of the arrangement.
Images shown on our website and social media represent our style and previous work and should not be taken as a guarantee of the exact flowers or materials that will be supplied.

Client Responsibilities & Legal

Delivery & Access

The client is responsible for providing a complete and accurate delivery address and ensuring safe and reasonable access to the property at the agreed delivery time. Where applicable, please provide any relevant access information in advance, including gate codes, concierge instructions, parking restrictions or other details that may affect delivery.

We will take reasonable care to deliver within the agreed delivery window. However, exact arrival times cannot be guaranteed and may occasionally be affected by circumstances outside our reasonable control, including traffic, weather conditions or other unforeseen delays.

If we are unable to complete a delivery because no one is available to receive the flowers or suitable access has not been provided, we may return the arrangement to the studio. Redelivery may be arranged subject to availability and an additional delivery charge. Due to the perishable nature of fresh flowers, we cannot guarantee redelivery on the same day.

At the client's request, flowers may be left in a safe place, with a concierge, neighbour or other nominated person where we consider it reasonably safe to do so. Once delivery has been completed in accordance with the client's instructions, we cannot accept responsibility for loss, theft, damage or deterioration resulting from the location in which the flowers have been left.

Delivery Charges

A standard delivery fee of £15 applies within a 5-mile radius of the studio. Deliveries beyond this area may incur an additional charge based on distance, travel time and location, which will be confirmed before your booking is finalised. Deliveries to destinations 20 miles or more from the studio are subject to availability and will be quoted individually.

Monthly Flower Subscriptions are available within our designated subscription delivery area. Please contact us if you are unsure whether your postcode is covered.

Any parking, congestion, toll or other access charges incurred specifically in connection with your delivery may be added to the final balance where applicable. Where reasonably possible, these costs will be communicated in advance.

Intellectual Property

All original floral designs, workshop materials and content created by Floral Studio by Raimonda remain our intellectual property.

We may photograph our floral work for use in our portfolio, website and social media. Where photographs are taken inside a client's home or private venue, we will respect the client's privacy and will not publish identifiable personal information or images of individuals without their permission.

Limitation of Liability

We take reasonable care in the preparation, handling and delivery of our flowers and in the provision of our services. We are not responsible for loss or damage caused by circumstances outside our reasonable control, or by failure to follow the care or handling instructions provided.

Nothing in these Terms & Conditions excludes or limits any rights or remedies you have under applicable consumer law, or any liability that cannot legally be excluded or limited.

Contact Us & Changes

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements. Any updated Terms & Conditions will apply to new orders and bookings made after the revised terms are published and will not retrospectively alter the terms of an existing confirmed booking unless agreed with the client.

If you have any questions regarding these Terms & Conditions, please contact us at hello@floralstudiobyraimonda.co.uk